Information We Collect

Running a financial analysis platform means we need certain information to provide our services effectively. Here's what we collect and why it matters.

Personal Information You Provide

When you sign up or contact us, we collect basic details like your name, email address, phone number, and business information. If you're using our paid services, we'll also need billing details – though we don't store full credit card numbers ourselves.

Financial Data You Upload

This is the core of what we do. You might upload profit and loss statements, balance sheets, or cash flow reports. We treat this data with extreme care because we understand how sensitive it is.

Technical Information

Like most websites, we automatically collect some technical data when you visit. This includes your IP address, browser type, device information, and how you interact with our platform. It helps us fix bugs and improve performance.

How We Use Your Information

We're not in the business of selling your data. Everything we collect serves a specific purpose related to providing and improving our services.

• Providing financial analysis services and generating reports based on your data
• Communicating with you about your account, service updates, and support requests
• Processing payments and maintaining billing records
• Improving our platform based on usage patterns and feedback
• Complying with legal obligations under Australian financial regulations
• Protecting against fraud and ensuring platform security

Legal Basis for Processing (Australian Privacy Principles)

Under Australian privacy law, specifically the Privacy Act 1988 and the Australian Privacy Principles (APPs), we process your information based on the following grounds:

• Consent: You've given us clear permission to process your information for specific purposes
• Contract performance: Processing is necessary to deliver the services you've requested
• Legal obligations: We may need to process data to comply with Australian tax, financial, or corporate regulations
• Legitimate interests: We process certain data to improve our services, prevent fraud, and ensure security

Data Sharing and Third Parties

We keep data sharing to an absolute minimum. When we do share information, it's only with trusted partners who help us deliver our services.

Service Providers

We work with carefully vetted companies that help with payment processing, cloud hosting, email delivery, and customer support. These providers can only access data necessary for their specific function and are bound by strict confidentiality agreements.

Legal Requirements

Sometimes we're legally required to share information – for example, if we receive a valid court order or need to comply with Australian Taxation Office requirements. We'll notify you when possible if this happens.

Business Transfers

If kaleveentis is acquired or merges with another company, your information may be transferred as part of that transaction. You'll be notified beforehand and have the option to delete your account if you prefer.

Data Storage and Security

Your data is stored on secure servers in Australia, ensuring compliance with local data sovereignty requirements.

Security Measures

• 256-bit SSL encryption for all data transmitted between your browser and our servers
• Encrypted storage for sensitive financial documents and personal information
• Regular security audits and penetration testing
• Multi-factor authentication options for account access
• Strict access controls limiting which team members can view client data
• Automated backup systems with encrypted off-site storage

Despite our best efforts, no system is completely impenetrable. If we experience a data breach affecting your information, we'll notify you within 72 hours as required by Australian law.

Your Rights and Choices

Australian privacy law gives you significant control over your personal information. Here's what you can do:

To exercise any of these rights, email us at info@kaleveentis.com. We'll respond within 30 days. Most requests are free, though we may charge a reasonable fee for excessive or repetitive requests.

Data Retention

We don't keep your information longer than necessary. Here's our general approach:

• Active account data: Retained while your account remains active
• Financial documents: Stored for 7 years after account closure to comply with Australian tax record-keeping requirements
• Communication records: Kept for 3 years for customer service quality and dispute resolution
• Technical logs: Automatically deleted after 12 months unless needed for security investigations
• Marketing preferences: Retained until you unsubscribe or request deletion

When you close your account, we'll delete or anonymize your data according to these schedules. Some information may need to be retained longer for legal compliance.

Cookies and Tracking

We use cookies and similar technologies to make our platform work properly and understand how people use it.

Essential Cookies

These keep you logged in and remember your preferences. You can't turn these off without breaking the platform's functionality.

Analytics Cookies

We use analytics tools to understand which features are most useful and where people get stuck. This data is aggregated and anonymous.

You can control cookies through your browser settings. Most browsers let you block or delete cookies, though this might affect how the platform works for you.

International Data Transfers

Your data is primarily stored and processed in Australia. However, some of our service providers operate internationally, which may involve transferring data outside Australia.

When this happens, we ensure appropriate safeguards are in place through standard contractual clauses and by working only with providers who maintain strong data protection standards comparable to Australian requirements.

Children's Privacy

Our services aren't designed for children under 18. We don't knowingly collect information from minors. If you're a parent and believe your child has provided us with personal information, contact us immediately and we'll delete it.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and post a notice on our platform.

The updated date at the top shows when the policy was last revised. Continuing to use our services after changes take effect means you accept the updated policy.

Complaints and Disputes

If you have concerns about how we handle your information, please contact us first. We take complaints seriously and will investigate thoroughly.

If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Email: enquiries@oaic.gov.au